Nueva Shop Privacy Policy

Effective Date: April 10, 2026

This Privacy Policy explains how Nueva Shop ("we", "our", or "us") collects, uses, shares, and protects the personal information we collect through our website, mobile applications, and related services (collectively, the "Service").

Nueva Shop provides a platform that connects users who need food, grocery items, and other products delivered from affiliated restaurants, stores, and merchants to their desired locations through our delivery partners.

This Privacy Policy also applies to any mobile applications developed and operated by Nueva Shop. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information Provided by Your Device or Browser

When you use Nueva Shop, we may automatically collect certain information from your device or browser, including:

1. Browser type and version
2. Device type and operating system
3. IP address
4. Geographic location (based on IP or GPS if permitted)
5. Date and time of access
6. Pages visited and time spent on pages
7. Referring website or application
8. App usage statistics and crash reports

This information is generally collected in an anonymous and aggregated manner to improve our services.

1.2 Personal Information You Provide

To use Nueva Shop services, you may need to create an account. When creating an account, we may collect:

1. Full name
2. Mobile number
3. Email address
4. Delivery address
5. Profile photo (optional)
6. Location data (to provide delivery services)

You may also choose to provide additional profile information. You are responsible for maintaining the confidentiality of your account credentials.

You may review and update your personal information at any time through your account settings.

1.3 Location Information

Nueva Shop may collect real-time location data to:

1. Provide delivery services
2. Show nearby restaurants and shops
3. Track delivery status
4. Improve service efficiency

Location data is only used while the app is active or when required for delivery services.

2. Payment Information

When making payments through Nueva Shop, you may provide payment information such as:

1. Bank account details
2. Mobile wallet information (GCash, Maya, etc.)
3. Debit card or credit card details
4. Other supported payment methods

Payment transactions may be processed through secure third-party payment providers. Nueva Shop does not store sensitive payment information such as full card numbers or PINs.

3. Cookies and Tracking Technologies

3.1 Cookies

Cookies are small files stored on your device to improve user experience. Nueva Shop uses:

Session Cookies

These cookies are temporary and deleted when you close your browser. They help:

1. Maintain login sessions
2. Enable website features
3. Improve performance

Persistent Cookies

These cookies remain on your device and help:

1. Remember user preferences
2. Improve future visits
3. Analyze usage trends

We may also allow trusted third-party partners to place cookies for analytics and performance purposes.

3.2 Web Beacons

Nueva Shop may use web beacons or similar technologies to:

1. Track email effectiveness
2. Monitor app performance
3. Improve marketing communications

3.3 Advertising Cookies

We may work with third-party advertising partners such as Google to:

1. Show relevant ads
2. Limit ad frequency
3. Measure advertising performance

These third parties may use cookies or similar technologies.

4. Google Analytics

Nueva Shop may use Google Analytics or similar analytics services to collect anonymous data about:

1. App usage
2. Website traffic
3. User behavior

This information helps us improve our services. We do not link anonymous analytics data to personally identifiable information.

5. How We Use Your Information

We use collected information to:

1. Provide and maintain services
2. Process orders and deliveries
3. Improve platform performance
4. Communicate with users
5. Send service notifications
6. Prevent fraud and abuse
7. Provide customer support
8. Comply with legal obligations

6. Information Sharing

Nueva Shop may share information with:

Service Providers

1. Payment providers
2. Delivery partners
3. Hosting providers
4. Analytics services

Business Partners

1. Restaurants
2. Grocery stores
3. Merchants

Only necessary information is shared to fulfill services.

Legal Requirements

We may disclose information if required by law, legal process, or government request.

7. Data Security

Nueva Shop uses industry-standard security measures to protect your data including:

1. Secure servers
2. Encryption
3. Access control
4. Security monitoring

However, no system is completely secure. Users are encouraged to keep account credentials confidential.

8. User Rights

Users have the right to:

1. Access personal data
2. Update information
3. Delete account
4. Request data correction
5. Withdraw consent

To request changes, contact us using the information below.

9. Children's Privacy

Nueva Shop services are not intended for users under 13 years old. We do not knowingly collect data from children.

If we discover that a child has provided personal data, we will delete it immediately.

10. Third-Party Links

Nueva Shop may contain links to third-party websites or services. We are not responsible for their privacy practices.

Users are encouraged to review third-party privacy policies.

11. Changes to This Privacy Policy

Nueva Shop may update this Privacy Policy from time to time. Updates will be posted within the app or website.

Continued use of the service after updates means you agree to the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, contact us:

Nueva Shop

Email: contact@nuevastore.shop

Website: nuevashop.app

Address: Philippines

By using Nueva Shop, you agree to this Privacy Policy and our terms of service.